Generally, if you need to restore a file from backup you should first try restoring from your local copy of the off-site backups. It's faster (rather than copy large files over the Internet from our offsite storage facility) and quite easy to do!
Local Backups
A copy of the last 30 days of backup is automatically saved on the server (as long as there is enough disk space), so that you can easily restore files yourself by simply using copy/paste.
- You can restore files yourself, as long as you are in the right "security group"
- It's faster to do a copy/paste from local backups than it is to copy files over the Internet.
- You can optionally attach an external USB hard drive to the server, which can be used to store local backups >30 days and increase your backup coverage. Contact Us to set this up.
To restore a file from local backup:
- Click on Start > Run
- Type \\server\backups and hit OK.
- If you get an "Access Denied" message, you are not a member of the right security group.
- Administrators can change security group membership using Webmin.
- Open the date folder that you want to restore files from.
- Initially, you will see a list of all "users", active or not, that are on the system. This is where each users' P: Personal drive is mapped to.
- The standard network drives (X: Common: Y: Corporate, Z:Accounting) data is located in the folder named "Shares
- Simply right click on the files you want to restore, choose Copy, and then Paste them wherever you want.
If you have a problem restoring from local backup, you can contact us to restore the file(s) from offsite storage (takes more time, depending on filesize to transfer). |
